
A Degree Is Not Enough
A study conducted by the Carnegie Institute of Technology has prompted a recent flurry of articles in Forbes and other news sources, websites and blogs. According to the study, 85% of a person’s financial success is due to his or her “personality and ability to communicate, negotiate, and lead,” and only 15% is due to “technical knowledge.” Although the study was apparently published in the 1970s, I’m happy to see it being discussed because these findings reinforce the need for business etiquette training to enable people to network effectively and build relationships. In other words, it supports the premise that the Three E’s – Etiquette, Ethics and Empathy in the Workplace – and Life – are just as important as, and might even outweigh, the Three R’s - Reading, writing and arithmetic.
